I stayed at the Lake Kitandara Tented Camp for three and my firstly my opinion of the camp - it is in a great location in the centre of the village, the tents were in good order and immaculately clean (definitely no moldy odour in my tent), the bed was comfortable and the staff were extremely courteous and helpful.
The tents are positioned up a hillside so yes, there are steps to climb - but people are generally in Bwindi to trek so surely this shouldn't be too much of a problem?!
My tent was by the restaurant halfway up, so sitting on the verandah in the evenings looking out over the mountains, listening to the children singing in the village below was just lovely.
The hot water did take a while to come through as it comes from a tank up the hill - just leave the hot tap running for 20 minutes or so while you go and have a drink on the verandah and it'll come through.
Staff were always around and at no point were any unauthorized people within the camp.
I found the Ugandan people to be incredibly honest - my friend unknowingly dropped his Rayban sunglasses in a field and two hours later towards the end of the walk, the guy that found them found us to return them.
This is rural Uganda where the local people have so little and yet work so hard to make tourists feel welcome and enjoy their stay.
My experience was that it is an incredibly beautiful region with polite friendly hardworking people and amazing wildlife.
There is true beauty in the world, if only people would open their eyes and see it.